Critizr API Hub

Welcome to the Critizr API hub. You'll find comprehensive guides and documentation to help you start working with Critizr as quickly as possible, as well as support if you get stuck. Let's jump right in!

Get Started    Guides

Place

A place is a point of sale. In the most common usage, it describes a shop, an agency or any physical location where customers get in touch with a brand.

Level

A level is a gathering of places. This gathering could be geographical, hierarchical or logical. It could be used to regroup places from a sector as well as places with a delivery area.

Survey

A survey is designed to gather the customer experience. It may contain a series of questions (such as customer satisfaction, yes/no question, ...) and / or the possibility to send a verbatim.

Solicitation

A solicitation can be an email or a sms sent to a customer. Usually such solicitations are sent after an interaction with a brand (after a purchase, a delivery, ...). They allow to retrieve "warm" feedbacks when the experience is still recent for the customer.

Response

A response is the generic term to describe a feedback from a customer. It may contain only the response to the first question of the survey as well as the responses of the entire survey with a verbatim.

Updated 2 years ago


Glossary


Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.